International Cargo Transportation and Freight Forwarding Contract

Last Update: March 1, 2025

Updates:
March 1, 2025 – Paragraphs 2.3 and 2.3.1 have been amended – transportation cost, rounding of the package size and weight, and payment; paragraph 2.3.2 has been added.
February 21, 2025 - Updated Par. 1.3 - Amendment Regarding the Accessibility of Paid Service Tariffs and Promotional Offers
January 24, 2025 - Updated Par. 7.7 - Package retrieval service from 24-hour outdoor lockers.
December 31, 2024 - Updated Par. 2 - Regarding the extension of promotional rates until March 1, 2025.
September 22, 2024 - Updated Par. 7.5 - Terms of Shipping Methods from China.
September 14, 2024 - Updated Par. 7.5 - Terms of Shipping Methods from China.
July 30, 2024 - Updated Par. 3. Package Downsizing Service (Repackaging).
July 29, 2024 - Updated Par. 3. Package Downsizing Service (Repackaging).
July 2, 2024 - Updated Par. 11. Other Restrictions and Conditions.
June 29, 2024 - Updated Par 2. Cost of Transportation, Volume-Weight Rounding, and Payment.
April 27, 2024 - Updated Par 7. Flight Schedule, Payment Terms, and Receipt of Packages.
March 23, 2024 - Updated Par 10. List of Products Subject to Transportation Restrictions.
February 19, 2024 - Full update. New service - transportation of packages from China.
September 22, 2023 - 8.9.
March 22, 2023 - Comprehensive update. New service - parcel transportation from Turkey.
December 29, 2022 - 3.14, 3.15, 3.16.
November 22, 2022 - Par 3.
October 25, 2022 - Par 2.

TTL USA Group, LLC (hereinafter referred to as the "Forwarding Company"), with ID No. 205243048, operating under the commercial names USA2GEORGIA, TURKEY2GEORGIA, and CHINA2GEORGIA. Website: www.USA2GEORGIA.com, Telephone: 2-42-18-18, Address: 96 Vazha-Pshavela Ave., Tbilisi.

And the User: Any individual or legal entity utilizing the transportation services provided by the Forwarding Company, who is assigned a five-digit or six-digit customer number (corresponding to their room number). This number is recorded in both the cargo's customs documentation upon arrival and the Forwarding Company's database, and must adhere to the terms of the following agreement:


1. Subject of the Agreement
1.1 The subject of the agreement represents the expeditionary transportation services from the warehouses of the expedition company located in the United States - in the city of "New Castle"; in the Republic of Turkey - in the city of "Corlu"; and in the Republic of China - in the city of "Dongguan" for the cargo sent by the customer and received by the expeditionary in Georgia. These services, which the expedition company provides under its name and at the expense of the customer, entail transporting the cargo from these locations to Georgia.
1.2 Registration with the expedition company is free of charge and voluntary. Registration is carried out on the website www.USA2GEORGIA.com. The terms of service are public. Benefiting from the services of the expedition company implies that the customer agrees to the terms of the mentioned agreement, only after being acquainted with them.
1.3 Information about the tariffs for paid services provided under this agreement is available in the relevant service sections of the agreement, which the customer must review before ordering a package. Information about promotional and special offers is available at the link. The customer is obligated to review in advance the updated information about promotional tariffs and offers published at the specified link before ordering a package.

2. Cost of Transportation, Volume-Weight Rounding, and Payment
2.1 The volumetric weight of the package is calculated using the formula (length * width * height / 6000) in centimeters.
2.2 The cost of transportation from the USA is calculated based on the volumetric and actual (scale) weight of the packages. The payable weight cost is 9 USD per kg, converted into Georgian Lari at the commercial buying rate of the US dollar on the day of payment. In cases where the volumetric weight exceeds the actual (scale) weight, the international rule for calculating transportation costs will be applied, which considers the maximum between volumetric and actual weights for payment.
2.3 The transportation cost for packages with a volumetric weight of up to 50 kg from Turkey is calculated based on the actual (real) weight, while for packages with a volumetric weight of more than 50 kg, the transportation cost will be calculated based on the maximum between volumetric and actual weights. The price for the payable weight is 4 USD per 1 kg, converted to GEL at the commercial purchase rate of the US dollar on the payment day. From March 1, 2025, to June 1, 2025, a special promotional offer is available – for packages up to 50 kg, the price per 1 kg is 3 USD, while for shipments over 50 kg, each additional kilogram will be calculated at 1 USD based on the volumetric weight. The transportation cost will be calculated in GEL based on the commercial purchase rate of the US dollar on the payment day.
2.3.1 The standard air transportation cost from China during the non-promotional period is 12.5 USD per 1 kg, calculated based on the volumetric weight, and converted to GEL at the commercial purchase rate of the US dollar on the payment day. From March 1, 2025, to June 1, 2025, a promotion is available for air transportation of packages from China – 9 USD per 1 kg, calculated based on the volumetric weight, and converted to GEL at the commercial purchase rate of the US dollar on the payment day.
2.3.2 During the non-promotional period, the standard cost for road transportation from China for packages weighing 30 kg or more is 5.5 USD per 1 kg, calculated based on the volumetric weight, and converted to GEL at the commercial purchase rate of the US dollar on the payment day.The cost of road transportation for packages weighing up to 30 kg from China will be calculated based on the actual (scale) weight, and converted to GEL at the commercial purchase rate of the US dollar on the payment day. From March 1, 2025, to June 1, 2025, a promotion is available – for packages with a volumetric weight of up to 30 kg, the weight will be calculated based on the scale (real) weight, and the payable amount will be 3.5 USD per 1 kg, converted to GEL at the commercial purchase rate of the US dollar on the payment day. For packages with a volumetric weight of 30 kg or more, the transportation cost will be 2.5 USD per 1 kg and will be calculated based on the maximum between volumetric and scale weights.
2.4 Payment must be made only using the methods specified on the website www.USA2GEORGIA.com. Otherwise, confirmation of payment receipt will not be timely, causing delays in receiving packages.
2.5 Weight is rounded to the nearest 100 grams. For box dimensions, a tolerance of up to 5mm on each side is permitted.
2.6 Parties must reconcile payable weight discrepancies within 14 days following cargo arrival. Subsequently, storage fees will accumulate daily according to the standard storage service rate of the Forwarding Company, at 30 tetri per kilogram, as per the invoiced amount.
2.7 Based on the invoice issued by the expeditionary, the customer will pay the amount calculated for each specific cargo shipment.
2.8 If there are outstanding liabilities on the customer's account, the receipt of any individual package will not occur until the liabilities are fully covered.
2.9 If the volumetric or actual weight of the package received in the USA, Turkey, or/and China exceeds 5kg, the company has the right to halt the shipment of the package/cargo until an advance payment is made.
2.10 When the expeditionary company halts a package/cargo in the warehouse in the USA, Turkey, or/and China according to section 2.9, a request for advance payment will be sent to the customer's email. After reflecting the advance payment on the customer's balance, the cargo will be shipped on the next available flight, in order of priority. If the customer's balance is less than the first halted package, the stopped packages will not be shipped until the balance exceeds the advance payment amount. In cases of multiple halted packages, the customer is obliged to timely replenish the balance on the USA2GEORGIA website for all packages.

3. Package Downsizing Service (Repackaging)

3.1 Conditions for repackaging packages from Turkey:
3.1.1 Repackaging of packages received in the warehouse in Turkey is not performed. Instead, packages up to 50kg in volumetric weight will be calculated based on their actual (scale) weight.
3.2 Conditions for repackaging packages from the USA and China:
3.2.1 Along with the return of the international rule for calculating transportation costs, which considers the maximum between volumetric and actual weights for payment, the company offers a repackaging service for packages from the USA and China to its customers. The customer can activate this service for a specific package before its arrival at the warehouse in the USA or/and China, through their account by selecting the repackaging option. This service can also be activated automatically for all incoming packages by enabling the automatic repackaging option in the settings section of the customer’s account - Parameters -> Automatic Repackaging.
3.2.2 When a customer utilizes the repackaging service, packages will be calculated at the maximum between received volumetric and actual (scale) weights.
3.2.3 The repackaging service incurs a fee. Customers will be informed of their savings upon opting for this service. The fee is $2 per package for those up to 10kg received at the USA or China warehouses, and $10 per package for those exceeding 10kg. The service cost is paid in advance, and repackaging is completed within 2-4 working days.
3.2.3.1 The repackaging/downsizing service for packages received in the warehouse in China will be free of charge from February 19, 2024, to March 20, 2024.
3.2.4 If a customer activates the repackaging service, payment of the service cost is mandatory even if the repackaging could not be completed due to specific safety requirements of the product. When activating the service, a specialized expert team will evaluate and make a final expedited decision. Consequently, the customer is obliged to check, before activating the service, whether repackaging benefits the particular type of product, considering its specific safety requirements. If the repackaging service cannot be completed, the amount paid for the service will not be refunded.
3.2.5 Downsizing aims to minimize the package's empty space to the extent possible, reducing the cost of cutting and reducing the postal box. All packages that can potentially have up to 2cm of empty space on any side of the box will be considered for downsizing.
3.2.5.1 If the volumetric weight of a package does not exceed its actual (scale) weight by 500 grams or more, the package will not be repackaged. In such cases, the transportation cost will be calculated based on the actual (scale) weight rather than the volumetric weight.
3.2.6 In the case of repackaging service use, clothing shipped in a cardboard box from the USA or/and China will be repacked into a polyethylene parcel, and its weight will be calculated based on actual (scale) weight. This service does not apply to combined products, such as clothing and footwear, clothing and cosmetics, etc., due to specific safety requirements. However, in the case of combined products, the packages can still be minimized in size to some extent.
3.2.7 Several products will not be combined into one or more product boxes. Also, the original shoeboxes will not be opened, and shoes will not be repacked into polybags. However, shoeboxes will be shipped without the outer postal box.
3.2.8 No downsizing will be performed on packages containing insulating and safety materials due to the cost of removing such materials.
3.2.9 Gift packages or packages containing fragile products and electronics will not be downsized for safety reasons.
3.2.10 In the case of fragile products, such as glass, ceramics, electronic components, etc., the customer is obliged to notify the expeditionary company via email about the type of cargo before receiving the package. If the product type requires it, the expeditionary company is authorized to use additional insulating materials at its discretion to protect the customer's interests. In cases where additional protective packaging materials are used, the cost of these materials will be determined individually, with prior agreement with the customer.
3.2.11 No compression, weighting, folding, etc., will be performed on the product during downsizing.
3.2.12 In case of using the repackaging service, the company does not assume responsibility for any damage to the product during transportation as a result of repackaging. The customer assumes responsibility for how well repackaging suits the particular type of product. This is why the use of the repackaging service is voluntary.
3.2.13 The customer has the right, accompanied by a representative of the company in Georgia, to verify the quality of downsizing and repackaging of the package and to make the appropriate correction in the transportation invoice. After leaving the office or receiving courier service in the region - verification and correction of repackaging will not be performed.
3.2.14 The repackaging service is not mandatory, but the customer is obliged to confirm or decline the repackaging service. If the service is declined, the company reserves the right to halt the shipment of the package in the USA or/and China warehouse and request payment of transportation costs in advance before shipping the package from the USA or/and China.
3.2.15 If the customer sends a package to the USA or/and China address and does not specify whether they want the mentioned package to be repackaged, the company reserves the right to halt such a package in the USA or/and China warehouse until receiving a positive or negative decision from the customer.
3.2.16 The shipment of a halted package may be delayed up to 2 working days. In the case of a package being stopped in the USA warehouse for more than 7 days, the customer will pay the storage commission according to paragraph 7.5.7 of the contract.
3.2.17 If the customer opts for the repacking service, the products will be shipped in their original packaging, with the original boxes additionally sealed with adhesive tape. An identifying label will also be attached with adhesive tape. Please note that the company is not responsible for the condition of the package during transportation, including minor damage to the original packaging, such as box folding, scratches, and similar issues.
3.2.18 In the case of repacking packages containing items such as second-hand goods, auctioned items, or personal packages sent by an individual, the company is not responsible for any damage to the contents or the original packaging of the products.

4. The Customer or Consignee is Obligated to
4.1 Before dispatching a shipment, the shipper must provide the relevant information regarding the goods or cargo and ensure its proper declaration. Failing to do so, the transportation of the shipment/cargo to Georgia cannot proceed. Additionally, instructions essential for completing the shipping documents must be supplied, including indispensable information for customs and other regulatory procedures. Moreover, the shipper is required to hand over the necessary documents to the freight forwarder to verify the accuracy of the provided information.
4.2 In the case of hazardous or fragile cargo, the customer must warn the expediter in advance about the exact type of cargo via email and, if necessary, provide him with safety measures before issuing the cargo.
4.3 Cargo, about whose hazardous nature the expediter was unaware, may be relocated, destroyed, or damaged at any time and place without the obligation to compensate for damages.
4.4 The customer is obliged, if required by the type of cargo, to pack it according to the transportation requirements.
4.5 The customer is obliged to check the content of the cargo before receiving it. Claims regarding damage to the product will not be considered after leaving the office, and the expediter company will not be responsible for possible damages or deficiencies in the cargo.
4.6 The customer is obliged, in case of receiving damaged or previously opened cargo, not to accept the cargo and to inform the company representative in advance. If the representative is not present in the branch, the customer should contact the company's hotline and not remove the cargo from the branch until the issue is resolved. Once the cargo is opened or removed from the branch, the expediter company is relieved of responsibility for the content of the cargo, i.e., the quality of the product, deficiencies, or shortages.

5. Courier Service
5.1 Customers can use the courier service: express courier service within Tbilisi and courier service in regions.
5.2 The cost of express courier service for any quantity up to 10 kg per customer for delivery cargo is 6 GEL. From 10 kg to 20 kg - 12 GEL. If the weight of the cargo exceeds 20 kg, the service cost will be determined at 1.00 GEL for each additional kg (for example, if the cargo weighs 21.8 kg, the weight will be rounded up to 22 kg and multiplied by 1.00 GEL). To use the express courier, a request must be made in the "Received" section of the cargo management panel by clicking the "Courier Service" button. The courier service operates from Monday to Saturday. The approximate delivery time is 2 working days.
5.3 Courier service in regions (Batumi, Khashuri, Poti, Gori, Gurjaani, Kaspi, Kareli, Kutaisi, Sagarejo, Signagi, Telavi, Tskaltubo, Zestaponi, Martvili, Abasha, Bagdati, Gardabani, Lanchkhuti, Marneuli, Mtskheta, Ozurgeti, Kobuleti, Rustavi, Samtredia, Vani, Khoni, Zugdidi, Senaki, Lagodekhi, Ambrolauri, Kvareli, Shuakhevi, Chkhorotsku, Tianeti, Kharagauli, Khelvachauri, Khobi, Tetritsqaro, Sachkhere, Terjola, Bolnisi, Oni, Chiatura, Dmanisi, Tsalenjikha, Borjomi, Lentekhi, Mestia, Tqibuli, Keda, Stepantsminda, Tsageri, Akhmeta, Aspindza, Khulo, Akhalkalaki, Akhaltsikhe, Ninotsminda, Chokhatauri, Tsalenjikha, Adigeni, Dedoplistskaro, Dusheti) operates from Monday to Friday, based on customer request from the cargo management page. The cost of regional courier service for any quantity up to 10 kg per customer for delivery cargo is 12 GEL. From 10 kg to 20 kg - 24 GEL. If the weight of the cargo exceeds 20 kg, the service cost will be determined at 1.20 GEL for each additional kg (for example, if the cargo weighs 21.8 kg, the weight will be rounded up to 22 kg and multiplied by 1.20 GEL). The approximate delivery time is 3-5 working days.
5.4 It is mandatory to have paid all payable invoices in advance and to have added the cost of the additional courier service to the balance to use the courier service.
5.5 The courier delivers the cargo to the address registered by the customer in the system once only.
5.6 Changing the address from the website is possible only before the cargo's arrival; otherwise, the cargo will not be delivered to the changed address.
5.7 It is restricted to change the address and redirect by telephone call or direct agreement at the office.
5.8 The courier does not deliver cargo to floors.
5.9 Before arriving at the address, the courier will call the mobile number registered on the customer's page to hand over the cargo. If contact cannot be made within a few minutes due to the customer or the telecommunications company's reason, the courier will return the cargo to the branch, from which the customer is obliged to transport the cargo themselves.
5.10 To receive the cargo, the customer must have an identity document of the recipient (the person whose name, surname, and/or title is directly written on the cargo), passport, or a document confirming authorization. Copies are not accepted. In case the cargo is received by another third party who is not the recipient of the cargo, it is also necessary to have an identity document, passport, or a document confirming authorization of the person who will directly receive the cargo.

6. Delivery of the cargo to a third party at the customer's address is possible only in the case that they can present:
6.1 An identification document confirming the identity of both the recipient and the deliverer, such as a passport or an identity card.
6.2 A notarized power of attorney will also be accepted.

7. Flight Schedule, Payment, and Package Reception Period
7.1 The warehouses in the USA, Turkey, and China operate Monday through Friday.
7.1.1 Shipments are sent in the following sequence: USA - minimum 3, maximum 7 flights per week. Turkey, China Air - minimum 1, maximum 7 shipment per week. China Road - 1 to 4 shipments per month. The number of shipment is not fixed.
7.1.2 The average transportation time for road shipping from China is 45 days. Transportation duration are not fixed.
7.2 The average duration of air shipments is 7-14 days.
7.3 The transportation cost invoice will be sent upon receipt of cargo in Tbilisi.
7.4 This schedule or transportation duration is not fixed, and the company does not take responsibility for flight or truck shipment delays in force majeure situations as well as difficulties in transit (e.g., severe weather conditions, flights cancelled or schedules changed by airline companies, queues at customs terminals for land transportation, ferry transportation queues, etc.), as well as for overloads related to holidays in both air companies and land transportation.

7.5 Conditions of Cargo Receipt and Return
7.5.1 Marking the branch is possible within 2 days following the flight dispatch.
7.5.2 Redirecting unclaimed cargoes to the branch cannot be done, and they may be placed in the central branch in Vaja-Pshavela.
7.5.2.1 In order to send a parcel from China to Georgia, it is mandatory to fulfill two conditions: (1) Filling out the parcel declaration - that is, indicating the sender of the parcel, products and price; (2) Upload the parcel invoice or purchase document - in your USA2GEORGIA account in the parcel management panel along with the tracking code. The invoice or purchase document must be in pdf, png or jgp format, or so-called "Screenshot". Please note that both conditions are mandatory for your parcel to be sent from China to Georgia.
7.5.3 Automatic redirection does not apply to already dispatched flights.
7.5.4 In case of refusal of cargo receipt by the customer from the warehouses in America, Turkey, and/or China and a request for return to the sender, the expedition of the cargo to another address by the expediter itself will not occur. The transportation of the customer’s cargo from the warehouses in America, Turkey, and/or China can only be done by the owner themselves or a third party, after notifying the expediter company in advance, one working day before, and after paying a processing fee of 20 GEL.
7.5.5 The expediter company does not engage in the service of returning shipments, does not accept return documentation ("RMA" or "Shipping Label"), and does not organize the return shipment for the customer. This service is not provided from any country's warehouse, including Georgia.
7.5.6 The customer must familiarize themselves with the terms of this service in advance, before purchasing the product or sending the cargo to the expediter’s address, which involves conditions for paying for volumetric weight cargoes, as per paragraph 2. The customer agrees that the payment of transportation costs is obligatory, regardless of the cargo's size and weight.
7.5.7 In case of large-sized cargo or goods whose volumetric or actual (scale) weight exceeds 5 kg, the expediter company is entitled to delay the cargo in the expediter's warehouses and request payment of transportation costs in advance. For any size and weight of cargo/goods delayed in the warehouse in America, Turkey, and/or China for more than 7 (seven) calendar days, the customer will be charged a daily storage fee, at the rate of 30 tetri per kg, based on the payable weight, but no more than 14 (fourteen) days’ duration. If the customer does not pay the storage fee within 14 days and does not dispatch the cargo to Georgia, legal ownership will automatically transfer to the company, which is then entitled to dispose of the goods contained in the shipment or retain it as their property.
7.5.8 If the customer does not pay the storage fee within 30 days in the warehouse in Georgia and does not transport the cargo, legal ownership will automatically transfer to the company, which is then entitled to dispose of the goods contained in the shipment or retain it as their property.
7.5.9 The selection/change of land or air shipping method from China by the customer can be applied to the package at any time, but no later than before the package is sorted in the warehouse. After the packages are sorted, a lock icon will appear in the package details, with the corresponding text: "Selection is impossible because the package has already been sorted".
7.5.10 In order for the customer to utilize the land shipping service for packages to be received from China in the warehouse, it is mandatory at any time, but no later than before the sorting of received packages in the warehouse, to select the shipping method on the customer's page or in the application, from the section: Settings -> Shipping Method from China. Marking the shipping method will not affect packages that have already been sorted in the warehouse.
7.5.11 Selection/change of shipping method for individual packages is possible at any time, no later than before the package is sorted in the warehouse, by adding a tracking code in the "Incoming Packages" section or by changing the shipping method in the "Warehouse" section. Marking the shipping method will no longer affect individual packages that have already been sorted in the warehouse.
7.5.12 For packages that are suspended in the Chinese warehouse in accordance with clause 7.5.7. of the contract, the selection of the shipping method can be carried out even after the package is sorted in the warehouse, only during the suspension period provided for in clause 7.5.7 of the contract.

7.6 Self-Service Terminal Usage Conditions
7.6.1 The expediter company’s self-service terminal is an electronic device that allows customers to receive their cargo by entering a special 10-digit terminal code on it.
7.6.2 The terminal code is sent via SMS as well as by email.
7.6.3 The customer is obligated to accurately provide their mobile phone number in the USA2GEORGIA account, and ensure its update in case of a change.
7.6.4 The 10-digit terminal code is sent only to the customer, who is responsible for its confidentiality or loss.
7.6.5 The current terminal code becomes invalid once the customer collects all their shipments.
7.6.6 If the customer loses the terminal code after receiving it, they must inform the expediter company about the loss and block the terminal code.
7.6.7 In case of losing the terminal code, the customer can receive the cargo by contacting the operator.
7.6.8 The self-service terminal operates in all offices and branches of the expediter company.
7.6.9 The service is automatically activated for all customers.
7.6.10 To receive the cargo at the terminal, it is necessary to enter the 10-digit code on it, which is sent to the customer after the flight lands.
7.6.11 To receive the cargo at the terminal, the customer does not need to present an ID or sign for the receipt of the shipment.
7.6.12 A third party can receive the cargo only if they have the permission of the cargo recipient and the appropriate terminal code.
7.6.13 Transferring the terminal code to a third party is the responsibility of its owner. In case of transferring the terminal code to a third party, the expediter company is not responsible.
7.6.14 In case of issues with receiving shipments at the terminal, the customer is required to immediately inform the operator.
7.6.15 Receiving dutiable cargo through the terminal is not possible.

7.7. Package retrieval service from 24-hour outdoor lockers
7.7.1 The service for retrieving packages from outdoor lockers requires payment. The service fee is 3 GEL per request.
7.7.2 To use this service, USA2GEORGIA customers must request package redirection to outdoor lockers through their account's "Arrived Packages" section by clicking the "Leave Parcels in Outdoor Locker" button.
7.7.3 The request for transferring packages to outdoor lockers must be made during business hours only. In such cases, the package will be available for pickup from the outdoor locker on the same day.
7.7.4 If a request for outdoor locker transfer is made during non-business hours, such request will not be registered in the system and cannot be fulfilled by the company.
7.7.5 After the package is placed in the outdoor locker, the customer receives an SMS message with a locker code that opens the corresponding locker compartment to retrieve the package.
7.7.6 Package retrieval from the outdoor locker is only possible after the customer receives an SMS notification confirming the package placement in the outdoor locker.
7.7.7 The package can be retrieved from the outdoor locker within 24 hours of receiving the SMS notification.
7.7.8 After 24 hours, the package returns to the branch at the same location, and the service fee is non-refundable.
7.7.9 The number and capacity of outdoor locker compartments are limited. Customers will not be able to use the outdoor locker service if: a) Not all packages identified for a specific customer can physically fit in a single locker compartment; or b) The package box size exceeds the volumetric space of the locker compartment.
7.7.10 If package placement in the outdoor locker is not possible, the customer receives an SMS notification and the service fee paid will be refunded.

8. Additional Security Service and Conditions for Cargo Receipt in Expediter Warehouses
8.1 This service entails compensation for the declared value of the cargo to the customer in case of external damage or loss of the cargo during the shipping stage from the expediter’s warehouses in America, Turkey, and/or China to the destination point. The service does not include inspection of the product for damage or operational integrity within the cargo.
8.2 The company fully assumes responsibility in case of loss or disappearance of the cargo, including products purchased by an individual from eBay or other auctions, listed, refurbished, or used products.
8.3 The company does not assume responsibility for damage to products in cases of shipments sent by an individual, products purchased from eBay or other auctions, listed, refurbished, or used products, which arrive at the expediter’s warehouse without tracking codes and are assigned a tracking code generated by the expediter company. However, in cases of loss of such types of shipments, the company fully covers the incurred damages, which will be determined by the cost of the product and shipping.
8.4 Compensation will not be provided for products such as (e.g., glass, screens, ceramics, porcelain, paper, bras, etc.) if the outer box of the cargo is not damaged. In case the content or part of the cargo is damaged (breakage of glass, screens, etc.) without external damage to the cargo, the recipient (owner) is still obligated to pay the shipping costs and transport the mentioned cargo, otherwise, the company reserves the right to immediately cease providing expediter services to the said customer, with subsequent non-renewal.
8.5 In the event of a claim, the compensable amount is limited to the cost of the product as noted in the purchase confirmation document and does not exceed the amount declared by the customer.
8.6 For compensation, it is imperative that the customer presents the product purchase confirmation document, along with the postal company’s tracking code, and in the case of a store-purchased product, the purchase confirmation document, receipt, or a document correlating with it.
8.7 In the event of confirming damage, the compensation will be made within 21 calendar days from the receipt of the shipment in Georgia.
8.8 The additional service on shipments is automatically activated by mandatory rule due to demands from the security service. For values up to 100 GEL - 1 GEL, from 100 to 200 GEL - 2 GEL, from 200 to 300 GEL - 3 GEL. For values from 300 GEL to 3000 GEL, the cost of the security service is 2% of the declared value of the cargo; for values from 3000 GEL to 10,000 GEL, it is 4%; for values from 10,000 GEL to 20,000 GEL, it is 8%; for values of 20,000 GEL or more, it is 12%. The customer pays this security service fee along with the cost of expediter shipping.
8.9 Compensation for lost cargo occurs only if the customer adds the tracking code of the cargo in the section for receiving shipments before its arrival at the expediter company’s American address, along with the expediter company’s receipt of the cargo in the warehouses in America, Turkey, and/or China.
8.10 Only cargo that is marked as "Delivered" on the American postal company's website and confirmed with the corresponding document is considered as arrived at the address in America. The document must indicate the signatures of authorized individuals - JCLEMONS or Z.Z, either manually on paper or on an electronic device. Please note that a signature typed on an electronic device's keyboard as symbols will not be considered as valid confirmation. You can obtain the delivery document from the sender. The sender, in turn, will request the document from local postal companies (UPS, USPS, FedEx, etc.).
8.11 If the cargo status on the American postal company's website reflects as delivered "delivered" and also shows that the cargo was "signed by…", but the tracking code does not appear on the customer's personal webpage within 24-48 hours, it means that the cargo was physically not delivered by the American post. In this case, the customer must contact the sender to dispute the non-receipt of the cargo. After the dispute application, the postal company should initiate a Tracer, i.e., a search status, indicating that a search has been declared for the cargo. The customer is obliged to undergo these procedures. The expediter company is not responsible for cargoes that were physically not delivered to the warehouse in America, even if the postal company's website shows a status of "delivered" and Signed by… In the case of a dispute, the expediter company and its American partner operating at 8 McCullough Dr will confirm to the sender company and the American post, either in writing or via fax, that the cargo was physically not delivered to the customer's address at 8 McCullough Dr, New Castle.
8.12 If the issue of cargo delivery by a local courier company in the USA becomes disputable from the customer's side, the expediter, with the aim of supporting and caring for customers, will conduct cargo search and investigational activities within 2 weeks from the date of lodging a complaint. After an unproductive expiry of this period, it will be definitively considered that the cargo was not delivered to the warehouse in the USA.
8.13 The expediter company is not responsible for receiving cargoes if, in America, Turkey, and/or China, local postal companies deliver the cargo during non-working hours or leave the cargoes on so-called "DOCK" without a signature. Cargoes left outside the warehouse on such "DOCK" will not be considered as received by the expediter, and accordingly, expediter services cannot be extended to them; in case of cargo loss, the expediter company will not compensate for the damages.
8.14 The customer is obliged to ensure, based on prior agreement with the sender, that cargoes are delivered to the expediter's warehouses only during working hours and to request a separate signature upon delivery, to confirm the cargo’s handover to the warehouse representative.
8.15 Upon receipt of cargo in the expediter's warehouses, local postal companies or the expediter do not conduct a separate check of the cargo against the weight indicated on the identification label, except in cases where the cargo is not damaged. Postal companies leave cargoes in the expediter's warehouse not individually but in special containers on cargo pallets without identification.
8.16 Any document presented by the customer regarding the weight of the cargo, sent by the supplier or postal company, will not be considered as a document confirming the actual weight of the cargo, since before receiving it in the expediter’s warehouse, the cargo goes through several distribution points and is not under the expediter’s control or monitoring until its receipt.
8.17 The expediter company is not responsible for receiving cargoes before they reach the expediter’s warehouse in America, Turkey, or China.

9. Customs Declaration
9.1 According to the Customs Code of Georgia, it is mandatory on the USA2GEORGIA website to declare the item (including the sender of the item, the name of the item, the HS code, and the price). The customer is fully responsible for the accuracy of this information. The deadline for declaring shipments is set to 5 calendar days from the dispatch of the flight. In case of failure to declare within the deadline, the customer will be charged an additional fee of 6 GEL for every shipment. In cases of incorrect declaration, if the state issues a fine to the customer, the customer will incur an additional customs service fee, which is set at 10 GEL for every shipment. These additional payments will be calculated and paid along with the transportation costs. In case of non-payment, the shipment will not be released to the customer.
9.2 The customer is responsible for the customs clearance procedures, although the company will assist the customer with simplified customs procedures.
9.3 It is mandatory to pay for USA2GEORGIA services before the start of the customs clearance procedures, within 2 days from sending the invoice.
9.4 The fee for preparing customs declaration documents is set at 16 GEL for each declaration.
9.5 If the Customs Service or the Ministry of Finance imposes a penalty on the expediter company due to the customer's complete or partial failure to comply with the service terms (e.g., incomplete or incorrect product declaration), the expediter company reserves the right to charge the customer for the payment of the said fine.
9.6 Shipments that cannot be identified (without account number, tracking number, name, or surname) upon arrival at the Georgian customs border will be surrendered to the state, according to customs legislation. No claims will be accepted for such unidentified shipments, and no responsibility will be attributed to the company. Furthermore, the company's demand for payment of transportation costs will be considered null and void. For instance: if a shipment arrives at the Georgian customs border without an account or tracking number (even if other customer data are queried), the shipment will be considered unidentified and surrendered to the state after 3 (three) days. However, if the customer clarifies the tracking code and account number on the shipment management page or application within 3 calendar days of arrival at the customs border, the shipment will be granted identified status.
9.7 In case of exceeding the declaration period, the shipment will be surrendered to the state, in accordance with the prevailing legislation.
9.8 In case of late declaration of shipments (when the printing deadline for declaration is exceeded), the storage service fee for one flight will amount to 50 GEL. (The preparation of documentation and storage is determined within one working day) The fee does not include payment for services at the Lasare terminal.

10. List of Products Subject to Transportation Restrictions
10.1
Please see the list of products for:
USA and Turkey

China
It is prohibited to send the following types of items via postal mail: In cases where the customer sends prohibited products from their side, the expediter company does not take responsibility for the shipment's delivery in Georgia or for confiscation by customs abroad.
10.2 If the customer still sends prohibited products to addresses provided by the expediter company, the company will not take responsibility for returning the shipment to the store or individual. This violation will be considered a breach of service terms, resulting in an unconditional termination of the service and the imposition of penalty sanctions on the customer, determined by the material damage incurred to the expediter company.

11. Other Restrictions and Conditions
11.1 The use of offensive expressions, actions against the interests of the company, dissemination of inaccurate information, damaging the image and business reputation of the expediter through any means of communication including email, phone, chat, comments on social media, publications, and more, or directly towards employees, as well as on the company's Facebook page and blog page, will result in the immediate and unconditional termination of service towards the customer or any related/identified individual. Additionally, the text or comments spread by the individual from the company's Facebook, blog, or other social media pages will be deleted and blocked.
11.2 The company reserves the right to refuse expediter service delivery to individuals and companies representing another expediter company, including their founders, directors, or other management roles.
11.3 All information and conditions posted on the www.USA2GEORGIA.com website, including textual material from the frequently asked questions section and service conditions page, are accurate and constitute an integral part of the preceding agreement. The service conditions are considered an agreement between the company and the customer. Any changes to these conditions or in them are considered agreed upon by the customer from the moment of publication on the expediter's website or from the moment of utilizing the expediter's service (when specifying the expediter's address for the purchase).
11.4 The expediter company is not responsible for the transportation of shipments from America, Turkey, or/and China to Georgia if the customer makes a mistake during the order process and provides an incomplete or incorrect address. Changing the address by the customer is prohibited and must be accurately recorded as provided on the customer's page, as well as in the confirmation email received during registration.
11.5 The expediter company is only obligated to the client for the services described on the service conditions page.
11.6 The expediter company reserves the right to record and store all forms of communication with the customer using internet, telecommunication, or video surveillance systems, including emails, chat, or phone conversations, Facebook or blog comments, which may be used to protect its rights in the event of legal or other disputes with customers.
11.7 The customer agrees that the documents presented for receiving the shipment (identity, passport, bank receipt, payment confirmation document, product purchase confirmation document, and any other document related to the transported shipment) are genuine, and the customer is fully responsible for the authenticity of these documents.
11.8 A room number on which no shipment is registered will be considered inactive and will be canceled 3 months after registration.
11.9 The customer's personal information is protected. The expediter company will not share any information about the customer with third parties without a court order.
11.10 Following prior notification on the customer's email and personal page, the expediter company reserves the right to change the conditions of service delivery or to cease providing services to the customer without agreement.
11.11 Changing the customer's name and surname after registration is not possible without the appropriate instructions from the company. Instructions include presenting an identity confirmation document in the office, email confirmation, and more.
11.11.1 The text generated by the AI Assistant of USA2GEORGIA company, as well as any feedback received via chat or email, does not constitute a legal document.
11.12 Along with the conditions stipulated by the contract, the rights and obligations of the customer and the expediter are regulated in accordance with the current legislation of Georgia.


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